FAQ

General Questions

Got a question? You're probably not the only one. Check out our most frequently asked questions below.

• Why is my appliance not turning on?

  Ensure that the power cord is firmly plugged into a grounded 120V outlet. If your model has a detachable power cord, ensure it is also firmly plugged into the back of the appliance. Try using a different outlet. Failure to follow these instructions may result in personal injury and/or property damage. Please visit https://www.instantpot.com/support/instant/resource

• Can I place my appliance on a stovetop?

  NO - NEVER place your appliance on a stovetop, even if the stovetop is not in use. Place it on a stable, level surface, away from combustible material and external heat sources.

• My control panel is unresponsive. How do I fix it?

  Wipe the control panel with a damp cloth and dry it completely to remove any residual food debris. If the control panel is still unresponsive, contact our customer care team.

Multi-Cookers

First-time user or just need a refresher? These FAQs cover everything you need to know to get cooking with your Instant Pot® multi-cooker.

• Do I need to replace my sealing ring?

  YES - ALWAYS check for cuts, deformation and correct installation before cooking,as sealing rings stretch over time with normal use. If you notice stretching,deformation, or damage to your sealing ring, DO NOT use it.REPLACE the sealing ring every 12 to 18 months or sooner, and only useauthorized Instant Pot sealing rings.Failure to follow these instructions may cause food to discharge, which may leadto personal injury or property damage.

• Liquid spilled on my heating element, what do I do?

  If the liquid is water-based, make sure the burner is completely cool. Wipe the inside of the cooker base and heating element with a dry cloth to remove as much liquid as possible. Turn your Instant Pot upside down on a flat surface and let it air dry for 72 hours for any residual moisture to evaporate. Once completed, run the water test. If successful, happy cooking!

  If the liquid is oil and/or fat based, do not attempt to use the appliance. Discontinue use and dispose of the appliance as per your municipalities regulations.